{"id":5889,"date":"2025-10-27T11:38:29","date_gmt":"2025-10-27T10:38:29","guid":{"rendered":"https:\/\/atlantide-sauna.com\/refunds-and-returns-policy\/"},"modified":"2025-11-05T17:28:40","modified_gmt":"2025-11-05T16:28:40","slug":"refunds-and-returns-policy","status":"publish","type":"page","link":"https:\/\/atlantide-sauna.com\/en\/refunds-and-returns-policy\/","title":{"rendered":"Refunds and returns policy"},"content":{"rendered":"<h3><strong>Politique de Remboursements et de Retours \u2013 Atlantide Sauna<\/strong><\/h3>\n<h4><strong>1. Objet<\/strong><\/h4>\n<p class=\"whitespace-break-spaces\">Cette politique s\u2019applique aux tickets d\u2019entr\u00e9e achet\u00e9s sur [nom de votre site]. Chaque ticket est <strong>valable pour une seule entr\u00e9e par personne<\/strong>, et doit \u00eatre utilis\u00e9 <strong>dans un d\u00e9lai de 3 mois \u00e0 partir de la date d\u2019achat<\/strong>. Une fois utilis\u00e9, le ticket n\u2019est plus valide, m\u00eame si la p\u00e9riode de 3 mois n\u2019est pas \u00e9coul\u00e9e.<\/p>\n<hr \/>\n<h4><strong>2. Conditions g\u00e9n\u00e9rales<\/strong><\/h4>\n<ul>\n<li><strong>Achat d\u00e9finitif<\/strong> : Les tickets sont <strong>non \u00e9changeables et non remboursables<\/strong>, sauf dans les cas explicitement pr\u00e9vus ci-dessous.<\/li>\n<li><strong>Utilisation<\/strong> : Le ticket est <strong>strictement personnel<\/strong> et ne peut \u00eatre utilis\u00e9 qu\u2019une seule fois pendant la p\u00e9riode de validit\u00e9 de 3 mois.<\/li>\n<\/ul>\n<hr \/>\n<h4><strong>3. Annulation par le client<\/strong><\/h4>\n<ul>\n<li><strong>Pas de droit de r\u00e9tractation<\/strong> : Les tickets pour des prestations de services \u00e0 date flexible (valables 3 mois) ne b\u00e9n\u00e9ficient pas du droit de r\u00e9tractation, conform\u00e9ment \u00e0 l\u2019<span class=\"followup-block followup-block-hidden cursor-pointer outline-none static inline group-hover\/message:[--hover-opacity:1]\" tabindex=\"0\" data-question=\"Quels sont les autres articles du Code de la consommation qui pourraient s'appliquer aux tickets d'entr\u00e9e?\" aria-haspopup=\"dialog\" aria-expanded=\"false\" aria-controls=\"radix-_r_8s_\" data-state=\"closed\">article L221-28 du Code de la consommation<\/span>.<\/li>\n<li><strong>Demande d\u2019annulation<\/strong> :\n<ul>\n<li>Les demandes d\u2019annulation doivent \u00eatre adress\u00e9es par \u00e9crit \u00e0\u00a0<a href=\"mailto:infos@atlantide-sauna.com\">infos@atlantide-sauna.com<\/a> ou via notre <a href=\"https:\/\/atlantide-sauna.com\/en\/contact\/\">formulaire de contact<\/a>.<\/li>\n<li><strong>Aucun remboursement<\/strong> ne sera effectu\u00e9, sauf en cas de <strong><span class=\"followup-block followup-block-hidden cursor-pointer outline-none static inline group-hover\/message:[--hover-opacity:1]\" tabindex=\"0\" data-question=\"Comment est d\u00e9finie exactement une fermeture prolong\u00e9e dans ce contexte?\" aria-haspopup=\"dialog\" aria-expanded=\"false\" aria-controls=\"radix-_r_8t_\" data-state=\"closed\">fermeture prolong\u00e9e de l\u2019\u00e9tablissement<\/span><\/strong> (voir section 5).<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<hr \/>\n<h4><strong>4. Non-utilisation du ticket dans les 3 mois<\/strong><\/h4>\n<ul>\n<li>Les tickets non utilis\u00e9s dans les <strong>3 mois suivant l\u2019achat<\/strong> expirent automatiquement et <strong>ne donnent droit \u00e0 aucun remboursement ni \u00e9change<\/strong>.<\/li>\n<\/ul>\n<hr \/>\n<h4><strong>5. Fermeture exceptionnelle ou prolong\u00e9e de l\u2019\u00e9tablissement<\/strong><\/h4>\n<ul>\n<li>En cas de fermeture impr\u00e9vue ou prolong\u00e9e (ex. : d\u00e9cision administrative, travaux, crise sanitaire) <strong>pendant plus de 30 jours cons\u00e9cutifs<\/strong> :\n<ul>\n<li>Les clients seront inform\u00e9s par e-mail.<\/li>\n<li><strong>Prolongation de la validit\u00e9<\/strong> des tickets non utilis\u00e9s, \u00e0 hauteur de la dur\u00e9e de la fermeture.<\/li>\n<li><strong>Remboursement int\u00e9gral<\/strong> des tickets non utilis\u00e9s si la <span class=\"followup-block followup-block-hidden cursor-pointer outline-none static inline group-hover\/message:[--hover-opacity:1]\" tabindex=\"0\" data-question=\"Quelle dur\u00e9e pr\u00e9cise est recommand\u00e9e pour remplacer [X] dans cette clause?\" aria-haspopup=\"dialog\" aria-expanded=\"false\" aria-controls=\"radix-_r_8u_\" data-state=\"closed\">fermeture d\u00e9passe 3 mois<\/span> (\u00e0 pr\u00e9ciser selon votre politique).<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<hr \/>\n<h4><strong>6. Cas de force majeure<\/strong><\/h4>\n<ul>\n<li><strong>D\u00e9finition<\/strong> : Situations impr\u00e9visibles et insurmontables (ex. : <span class=\"followup-block followup-block-hidden cursor-pointer outline-none static inline group-hover\/message:[--hover-opacity:1]\" tabindex=\"0\" data-question=\"Quels autres exemples concrets pourraient \u00eatre consid\u00e9r\u00e9s comme des cas de force majeure dans ce contexte?\" aria-haspopup=\"dialog\" aria-expanded=\"false\" aria-controls=\"radix-_r_8v_\" data-state=\"closed\">catastrophe naturelle, d\u00e9cision gouvernementale<\/span>).\n<ul>\n<li><strong>Remboursement ou prolongation<\/strong> : Si l\u2019\u00e9tablissement ne peut pas ouvrir pendant une p\u00e9riode significative, les tickets non utilis\u00e9s pourront \u00eatre rembours\u00e9s ou leur validit\u00e9 sera prolong\u00e9e.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<hr \/>\n<h4><strong>7. Tickets \u00e0 tarif r\u00e9duit ou gratuit<\/strong><\/h4>\n<ul>\n<li>Les tickets gratuits ou \u00e0 tarif r\u00e9duit (\u00e9tudiants, seniors, etc.) ne sont <strong>pas remboursables<\/strong>, sauf en cas de fermeture prolong\u00e9e de l\u2019\u00e9tablissement.\n<ul>\n<li>Un justificatif valide pourra \u00eatre demand\u00e9 pour les tarifs r\u00e9duits.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<hr \/>\n<h4><strong>8. Perte ou vol du ticket<\/strong><\/h4>\n<ul>\n<li>Les tickets perdus ou vol\u00e9s <strong>ne sont ni remboursables ni rempla\u00e7ables<\/strong>. Il est conseill\u00e9 de conserver une copie num\u00e9rique de votre confirmation d\u2019achat.<\/li>\n<\/ul>\n<hr \/>\n<h4><strong>9. Modalit\u00e9s de remboursement<\/strong><\/h4>\n<ul>\n<li>Les remboursements sont trait\u00e9s sous <strong>14 jours ouvr\u00e9s<\/strong> apr\u00e8s validation de la demande.<\/li>\n<li>Les <span class=\"followup-block followup-block-hidden cursor-pointer outline-none static inline group-hover\/message:[--hover-opacity:1]\" tabindex=\"0\" data-question=\"Pourquoi les frais de transaction ne sont-ils pas remboursables dans ce cas?\" aria-haspopup=\"dialog\" aria-expanded=\"false\" aria-controls=\"radix-_r_90_\" data-state=\"closed\">frais de transaction (ex. : frais bancaires)<\/span> ne sont pas remboursables.<\/li>\n<\/ul>\n<hr \/>\n<h4><strong>10. Contact et r\u00e9clamations<\/strong><\/h4>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Pour toute question ou r\u00e9clamation, contactez-nous \u00e0 <a href=\"mailto:infos@atlantide-sauna.com\">infos@atlantide-sauna.com<\/a> ou via notre <a href=\"https:\/\/atlantide-sauna.com\/en\/contact\/\">formulaire de contact<\/a>.<\/li>\n<li>Les r\u00e9clamations doivent \u00eatre adress\u00e9es dans un d\u00e9lai de <strong>30 jours<\/strong> suivant la date d\u2019expiration du ticket.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><\/p>\n<!-- \/wp:post-content -->","protected":false},"excerpt":{"rendered":"<p>Politique de Remboursements et de Retours \u2013 Atlantide Sauna 1. Objet Cette politique s\u2019applique aux tickets d\u2019entr\u00e9e achet\u00e9s sur [nom de votre site]. Chaque ticket est valable pour une seule entr\u00e9e par personne, et doit \u00eatre utilis\u00e9 dans un d\u00e9lai de 3 mois \u00e0 partir de la date d\u2019achat. Une fois utilis\u00e9, le ticket n\u2019est [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5889","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Refunds and returns policy - Atlantide Sauna<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/atlantide-sauna.com\/en\/refunds-and-returns-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refunds and returns policy\" \/>\n<meta property=\"og:description\" content=\"Politique de Remboursements et de Retours \u2013 Atlantide Sauna 1. 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